Update (26 July 2023): We are sorry to say we failed to locate an order based on the email address you provided via Trustpilot. Look forward to getting in touch with you sincerely. You are important to us, and we want to help as much as we're able to. Our senior support will do further troubleshooting and then provide a solution accurately. Would you please send us your contact email after receiving a request from Trustpilot? You may drop an email at as well. We desperately hope to help you clarify this recovery problem you are encountering, however, the current information is too limited. Sorry to hear that this software didn't work as the way you expected. Reply from Wondershare Recoverit Updated Jul. It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to clarify the matter you might encounter, thanks again! Could we confirm if you are encountering a problem during the use of this software? If so, would you please send us your contact email or order number after receiving an invitation from Trustpilot? We'll look into it further and then provide a solution or suggestions in a targeted manner. Our team is always working hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation, and this is the reason we can get positive reviews from our loyal users. Kindly note that the rating will fluctuate over time, so the rating you see on our website may not be the same as the rating on the current Trustpilot. Regarding the warning at the top of this page, we've contacted Trustpilot and appealed to it, and they are still investigating and monitoring it and promise for us to solve it as earlier as possible. In line with your concerns, we'd like to explain them one by one in more detail, and hopefully, it makes things clear and help you. Thanks for taking the time to write a review for us. Reply from Wondershare Recoverit May 25, 2023 Really appreciate a lot for your time and patience! To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. We'll keep improving and do our best to provide a better and better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. It might be caused by the overwhelming phone calls at that time. We are sorry to hear that you didn't get in touch with our phone support. Reply from Wondershare Recoverit Updated Jun.
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